Having trouble getting into your account? Don't worry, it happens to the best of us. Whether you’re seeing a "Connection Error" or you’ve simply forgotten your password, this guide will get you back to the slots in no time.
At 918kaya PNG, we want to ensure your 2026 gaming experience is as smooth as possible.
Most issues can be solved in under 60 seconds. Check these three things first:
Is Your Internet "Stuck"?
In PNG, mobile data can sometimes be "active" but not actually moving data.
The Fix: Toggle your phone to Airplane Mode for 5 seconds, then turn it off. This forces your phone to reconnect to the nearest tower in Port Moresby, Lae, or wherever you are.
"Invalid Password" or "Account Blocked"
If you’ve tried your 918kaya login three times and it failed, stop! Your account might get temporarily locked for security.
The Fix: Do not try a fourth time. Message your official agent immediately. They can verify your identity and provide a temporary password within minutes.
The App Closes Automatically (Crashing)
If the 918kaya app flashes a white screen and closes, it’s usually a cache issue.
The Fix: Go to Settings > Apps > 918kaya > Storage and tap "Clear Cache." If that doesn't work, you may need a fresh 918kaya apk download to ensure you have the latest 2026 version.
Because we prioritize security for our PNG players, you cannot reset your password via email. You must go through a verified human agent.
Occasionally, you might see a "Server Under Maintenance" message. This isn't a problem with your phone! It means we are adding new games or updating our security to keep your funds safe.
What to do: Usually, maintenance only lasts 30 to 60 minutes. Grab a coffee, check our latest blog posts, and try again shortly.
| Issue | Solution |
| App won't open | Check if "Unknown Sources" is still enabled in settings. |
| Forgot Username | Ask your agent; they have your registration record. |
| Slow Game Loading | Switch from 3G to 4G, or move to a spot with better signal. |
| Deposit not showing | Send your BSP/Kina Bank receipt screenshot to your agent. |